Shipping policy
Shipping Policy
At EuroModern & Co., we are committed to providing a smooth and reliable delivery experience for all customers. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods, sales, promotions, or holidays, processing times may be slightly longer. If there is a significant delay with your order, our support team will contact you by email.
Shipping Times
Estimated delivery times may vary depending on your location, shipping carrier, customs processing, and other external factors.
Standard shipping usually takes 7 to 15 business days after the order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs, courier issues, incorrect shipping information, public holidays, weather conditions, or other circumstances beyond our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, when available.
Please allow some time for the tracking information to update after your order has been dispatched.
If your tracking information has not updated for several days, please contact us at:
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
EuroModern & Co. is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We can only update the shipping address if the order has not yet been processed or shipped.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before payment is completed.
From time to time, we may offer free shipping promotions. Any free shipping offer will be clearly displayed on our website or at checkout.
International Shipping
We may offer international shipping to selected countries.
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.
EuroModern & Co. is not responsible for customs delays or additional charges applied by local authorities.
Lost, Delayed, or Missing Packages
If your order is delayed, missing, or marked as delivered but you have not received it, please contact us at:
Our team will review the tracking information and assist you where possible.
Please note that EuroModern & Co. is not responsible for packages lost due to incorrect or incomplete shipping information provided by the customer.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Please include your order number and clear photos of the damaged package and item so our team can review the issue and assist you accordingly.
Order Cancellations
Orders can only be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow our Return and Refund Policy.
Contact Us
If you have any questions about your order, shipping, tracking, or delivery, please contact our customer support team:
EuroModern & Co.
Email: support@euromodernco.uk