Refund policy
Return and Refund Policy
At EuroModern & Co., we want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
We accept return requests within 30 days of the delivery date.
To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition that you received it. The item must also be returned in its original packaging, with all original tags, labels, and accessories attached where applicable.
Items that show signs of wear, washing, damage, stains, odors, missing tags, or improper use may not be accepted for return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Underwear
Socks
Personal care items
Gift cards
Final sale items
Items damaged due to misuse or improper care
Items returned without prior authorization
Return Process
To request a return, please contact our customer support team at:
Please include your order number, full name, email address used at checkout, and the reason for your return request.
Once your return request is reviewed and approved, we will provide you with return instructions. Please do not send any items back before receiving return authorization from our support team.
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
Refunds
Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method.
Please allow up to 10 business days for the refund to appear on your bank statement or payment account, depending on your bank or payment provider.
Original shipping costs are non-refundable unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
Please include your order number and clear photos of the item and packaging so our team can review the issue.
If the issue is confirmed, we may offer a replacement, exchange, store credit, or refund depending on the situation.
Exchanges
We may offer exchanges for sizing issues, defective items, damaged items, or incorrect items, subject to stock availability.
If the requested size or product is unavailable, we may offer a refund or store credit.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
Orders can only be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow our standard return process.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at:
Contact Us
For any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team:
EuroModern & Co.
Email: support@euromodernco.uk